Sun–Fri · 9:00 AM – 6:00 PM GST العربية

Candidate Center

Start a verification, check what documents you need, track an application already in progress, or reach our support team directly.

Where to begin

Four Ways to Get Started

If you have not applied yet, begin with the first. If you already have a reference number, skip to the third.

The Application

Five Simple Steps

Have your documents ready before you start and the whole application takes a single session.

1

Personal Info

Identity and contact details.

2

Education

University and degree details.

3

Documents

File uploads and supporting information.

4

Summary

Review everything and finalise.

5

Payment

Secure checkout, then submission.

Before You Start

What You Will Need

Clear, readable scans avoid the most common cause of delay.

Additional cases
  • Name mismatch proof, if your name differs across documents.
  • Transfer credit documents, if your qualification includes transferred credits.
  • Thesis abstract, requested for certain postgraduate qualifications.
  • Additional documents some universities request during verification.
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Before you submit — check that your name, university, degree details and uploaded files are accurate, clear and consistent with one another. Anything missing or unclear may need action from you before the application can continue. The verification report fee is shown in full on the payment summary before you complete checkout.

Full guidance
After You Submit

How Your Case Progresses

Two stages take you from submission to recognition.

Stage 1

Document Screening

Your files are checked for clarity and completeness.

Degree Verification

Confirmed with your issuing institution.

Quality Check

Reviewed before the report is finalised.

Result

Outcome released to you through the portal.

Stage 2

Verification Completed (Download your Report)

Continue to your certificate of recognition.

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If your outcome says "Unable to Verify" or "Discrepancy" — you may not be able to move to the next recognition stage until the issue is reviewed or resolved. If you believe the outcome is inaccurate, contact the support team so your case can be reviewed.

Contact support
Help Desk

Raise a Ticket, Get a Reference

Submit the form and our candidate support team will reply by email with a reference number you can quote in any follow-up.

candidatesupport@validategroup.com
+971 4 892 0096
Sun–Fri · 9:00 AM – 6:00 PM GST

Open a Support Ticket

Organisations

Verifying on behalf of a company?

Corporate teams managing bulk verification, screening programmes and case oversight should use the True Validate client portal instead.

Client Login